Help center
Frequently asked questions
Can I book the whole villa or just a single room?
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Both. Use the booking panel on each villa page to choose between the whole villa or a specific room.
What payment methods do you accept?
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We accept all major debit and credit cards (including Visa, Mastercard, etc.) securely. Your payment is processed instantly and you'll receive a confirmation by email.
Is the booking refundable?
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Bookings are flexible up to 7 days before check-in. Within 7 days, please contact us directly via WhatsApp to discuss options.
What's included in the price?
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All listed facilities, Wi-Fi, basic toiletries, and self check-in. Optional extras (chef, airport transfer, daily housekeeping) can be arranged on request.
Are pets allowed?
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Pets are not allowed at this time, with the exception of registered service animals.
Is the villa suitable for families?
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Yes — both villas are family-friendly and operate under halal-certified hospitality standards.
How do I check in?
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After payment you'll receive a confirmation email. We'll send check-in instructions and the address 24 hours before arrival.
Can I extend my stay after arrival?
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Subject to availability. Just let us know and we'll do our best to accommodate you.